Case Study: Vander Vliet Dental achieves seamless patient communication and recovers lost staff time with Weave

Vander Vliet Dental - Customer Case Study

Vander Vliet Dental (Hackettstown, N.J.) had been using Weave’s patient communication software for about 13 months but switched to a cheaper alternative that promised similar functionality. The substitute quickly proved inadequate: two-way texting only recognized very specific replies, voicemails were poorly managed, installs caused IT problems (including a dead computer), and staff lost time and patience—prompting the practice to return to Weave.

Vander Vliet Dental switched back to Weave’s all‑in‑one communication platform, using features like smart response recognition, two‑way texting, appointment confirmations, and PMS integration. With Weave, schedules stayed full and up‑to‑date, staff regained roughly an hour a day previously lost to manual follow‑ups and support calls, and patient experience and office efficiency improved noticeably.

Vander Vliet Dental

Christina Ritacco

Office Manager