Case Study: King City Veterinary Clinic achieves 30 new clients per month and higher appointment show rates with Weave

Transforming Client Acquisition and Appointment Show Rate

King City Veterinary Clinic, a 10-employee practice managed by Crystel Hernandez, was overwhelmed by rising call volume—made worse by the COVID-19 surge—and their existing phone system couldn’t keep up. They adopted Weave’s communication platform (a smarter phone system offering two-way texting, missed-call texts, and appointment reminders) to manage calls and client outreach more effectively.

Weave implemented a unified phone-and-text solution—including missed call text automation, two-way texting, and appointment reminders—that helped the clinic add about 30 new clients per month from missed-call texts, significantly improve appointment show rates, and raise client satisfaction by enabling faster, more personal communication. Weave’s user-friendly platform consolidated communications into one place and integrated smoothly into daily operations.

King City Veterinary Clinic

Crystel Hernandez

Assistant and Practice Manager