Case Study: North Ridgeville Family Dentistry enhances patient experience and speeds payments with Weave

Prioritizing the patient experience with Weave

North Ridgeville Family Dentistry, a northern Ohio practice founded in 2005 with 14 employees that sees about 40 patients a day, prioritized delivering an exceptional patient experience but faced communication and billing challenges from a traditional VoIP setup, missed calls, slow paper billing, fragmented review generation, and inefficient staff coordination. To address this, the practice adopted Weave as its unified communication platform, leveraging features such as missed call texts, Text to Pay, Weave Team chat, and automated review requests.

Weave consolidated those functions into one system, enabling immediate missed-call texts and two-way conversations, streamlined team communication with Weave Team, and simplified payments with Text to Pay—transforming billing from “210 minutes per patient” to a 5‑second process and reducing administrative overhead. Automated review requests via Weave increased five-star Google reviews roughly fourfold to about seven per month, while overall front-desk efficiency and the patient experience improved thanks to the integrated Weave platform.

North Ridgeville Family Dentistry

Ankur Gupta

North Ridgeville Family Dentistry