Case Study: Plantation Animal Clinic achieves nearly zero missed calls and streamlined client communication with Weave

Plantation Animal Clinic rescues calls, pets, and the client experience with Weave

Plantation Animal Clinic, a busy veterinary practice, was overwhelmed by high call volume, only four phone lines, and increased curbside communications during COVID, causing scheduling bottlenecks and more than 20 missed calls a day. To address this, they turned to Weave (Weave Unify) to modernize how they communicate with clients and staff.

Weave implemented SMS for customer communications, the Weave mobile app for remote calling/texting from the office number, and Team Chat for faster front/back office coordination. As a result, Plantation Animal Clinic reduced missed calls from over 20 per day to nearly zero, eliminated $300 per month in doctors’ cell plans, handles roughly 500 internal chats daily, and improved the overall client and patient experience.