Case Study: Iron Horse Pediatric Dentistry achieves near-zero missed calls and $300/month in cell-plan savings with Weave

Plantation Animal Clinic rescues calls, pets, and the client experience with Weave

Iron Horse Pediatric Dentistry was overwhelmed by high call volume, limited phone lines, and a small staff—problems that intensified during COVID when curbside drop-offs increased scheduling complexity and left them missing more than 20 calls a day. To modernize communications and reduce bottlenecks, they turned to Weave (Weave Unify) for a unified messaging and calling solution.

Weave implemented SMS-based patient communications, the Weave mobile app, and Team Chat to centralize front- and back-office coordination, let clinicians call/text from the office number remotely, and speed check-ins and handoffs. The results: missed calls fell from over 20 per day to nearly zero, the practice cut about $300/month by eliminating work cell plans, staff now exchange roughly 500 chats daily, and patient experience and scheduling efficiency improved significantly—all enabled by Weave.

Iron Horse Pediatric Dentistry

Josh Twiss

Owner