Case Study: Cordero DDS PA improves onboarding and patient communication with Weave

More than a better product, a better experience for Cordero DDS PA

Cordero DDS PA, a dental practice in Palm Beach Gardens, Florida, was looking for a simpler, more cost-effective way to manage patient communication and office workflows. After switching from Weave to Dentrix’s integrated phone, texting, and digital forms system, the office quickly ran into frustrations with rushed onboarding, poor communication, and limited support.

Cordero DDS PA switched back to Weave, which provided a dedicated onboarding project manager, responsive support, Quick Help, Training Camp, and product help resources. With Weave, the office regained favorite features like texting, missed-call text, Team Chat, mobile access, and Digital Forms, while benefiting from average support wait times of under 1 minute and 93% of issues solved on first contact.

Cordero DDS PA

Janys

Office Manager