Case Study: Dr. Logan Smith's Office achieves streamlined communication and faster payments with Weave

How Weave’s user-friendly technology simplifies work for Dr. Logan Smith’s office

Dr. Logan Smith's Office, a dental practice in Reno, Nevada, faced growing frustration after switching away from Weave to Solutionreach: browser-based texting that lagged or lost replies, cumbersome team-chat notifications, and inflexible payment flows that sometimes failed or forced full-balance payments. These problems produced duplicated or missed messages, extra administrative work, and poor user adoption, prompting the practice to return to Weave within two months.

Weave’s all-in-one patient engagement system — notably its desktop two-way Texting, Team Chat, and Weave Payments/Text-to-Pay with pay-toward-balance links — was reinstated and immediately streamlined operations. The office saw more reliable messaging, clearer internal communication, faster and more flexible payments (often received right away), and meaningful time savings (Natalie estimates at least half a day saved), restoring efficiency and staff satisfaction with Weave.