Case Study: AAA Hearing achieves a 70% reduction in phone time (≈1 hour/day saved) with Weave

How Weave saves AAA Hearing an hour every day

AAA Hearing, an audiology practice, had to let go of its office administrator during the pandemic, forcing the owner and clinicians to spend 7–10 hours per week on the phone handling administrative tasks and appointment reminders. Their old analog phone system only allowed two lines at a time, causing missed calls and frequent busy callbacks. To address this, AAA Hearing turned to Weave (Weave Core), implementing Weave Phones and Messages.

Weave enabled AAA Hearing to text patients, send automated appointment reminders, and keep a line open for incoming calls, streamlining communication and reducing manual phone work. As a result, Weave helped cut phone time by about 70%—from 7–10 hours per week down to 2–3 hours—while improving patient engagement.

AAA Hearing

Jonathan

AAA Hearing