Case Study: Wainright Wassel DDS achieves major time savings and better patient communication with Weave

How Weave helps Wainright Wassel DDS save staff time, add more accessibility and make their office more efficient

Wainright Wassel DDS, a 27‑person dental practice led by Debbie Evans, needed to modernize patient communications and reduce the heavy time burden on staff from phone calls. Facing an older landline system that limited accessibility and remote work, they selected Weave’s integrated phone, texting and mobile app solution to improve scheduling, on‑call triage and overall office efficiency.

Weave implemented a single office number with team‑wide texting, a mobile app for remote schedule access and a portal that sends on‑call notifications, giving the whole team visibility and faster response options. As a result, Wainright Wassel DDS reports saving more than 50 phone calls per week and—when handling about 50 texts a day—roughly 250–500 minutes (4–8 hours) of staff time, reducing front‑desk workload, speeding patient responses and streamlining on‑call workflows.

Wainright Wassel DDS

Debbie Evans

Office Manager