Case Study: Rana Facial Plastic Surgery achieves improved phone interactions while scaling with Weave

How Weave Helped Rana Facial Plastic Surgery Grow Yet Still Maintain Customer Service

Rana Facial Plastic Surgery needed to maintain consistent, high‑quality client communications while scaling from one employee to a growing team. To supervise and improve patient interactions and protect the practice brand, Rana implemented Weave, using the Weave Phone system to monitor calls and texts across staff.

Weave’s solution recorded calls, tracked phone activity, and captured client-facing texts so managers could review interactions in real time and coach new hires. As a result, despite 4x employee growth, Rana improved phone interactions, resolved patient issues before they turned into negative reviews, saved time on communication management, and increased patient engagement thanks to Weave.

Rana Facial Plastic Surgery