Case Study: Riverside Pet Care achieves streamlined communication and 367 Google reviews with Weave

How Riverside Pet Care uses ezyVet and Weave Texting to win

Riverside Pet Care opened in June 2022 and faced the common startup hurdles of building a client base and managing communications. After struggling with DemandForce and ezyVet texting, they chose Weave from the outset to provide a unified, seamless communication and phone system (initially using Weave Texting and later adding Weave Forms).

Weave delivered a single platform—Weave Texting, Call Recording, Digital Forms, review automation and billing tools—so Riverside could text from their clinic number, send pictures, record calls for staff protection, manage urgent-care check‑ins, and communicate deposit policies. The results were measurable: using Weave’s review automation they grew to 367 Google reviews with a 4.8‑star rating and 456 total reviews in Weave, while Weave Texting plus a $50 first‑time deposit reduced no‑shows and helped the clinic collect fees and streamline operations.

Riverside Pet Care