Case Study: Pittsburgh Dental Implants and Periodontics achieves a 4% missed-call rate and boosts patient communication with Weave

How one practice used phone call metrics to solve this

Pittsburgh Dental Implants and Periodontics, led by Dr. Bukari, was investing in local marketing but not seeing the expected new-patient growth because phone traffic was unmanaged. They switched to Weave, an all-in-one communication and engagement platform, to get detailed phone call metrics and visibility into missed calls, call volume, and peak call times.

Using Weave’s call analytics, the practice identified a 35% missed-call rate and peak call windows, then changed staffing and workflows—answering phones 30 minutes before opening, staggering lunches, and hiring a remote phone-only team member who handled roughly 1,000 more calls than an average front-desk employee. With Weave’s missed-call texting and tracking features they saw a 70% decrease in missed calls and, within months, missed calls fell to 4%, call volume and new-patient contacts increased, and marketing attribution became trackable.

Pittsburgh Dental Implants and Periodontics

Sam Bukar

Pittsburgh Dental Implants and Periodontics