Case Study: Brickyard Dental Group achieves smoother communication and restored office efficiency with Weave

How one practice found Weave reduced several headaches every day caused by competitive software

Brickyard Dental Group, a dental practice in Columbia, SC and a Weave customer since 2019, briefly switched to Adit to cut costs but quickly ran into problems. Within two weeks the team found Adit created new communication gaps — only the first 50 characters of texts were visible, messages shuffled in the inbox, voicemails weren’t viewable at a glance, and calls required awkward parking and an 8–10 second hold delay — all of which hurt efficiency and team coordination.

Brickyard Dental Group switched back to the Weave patient engagement platform, restoring full-text texting, an at-a-glance voicemail view, robust Team Chat with tagging, reliable phone hold behavior, and clearer missed-call analytics. Weave resolved the small daily breakdowns that had added up under Adit, improving team communication and saving time by eliminating the inbox confusion and hold delays that were disrupting the office.

Brickyard Dental Group

Jade Wooten

Office Manager