Case Study: Fast Track Therapy achieves fuller schedules and fewer no-shows with Weave Messages

How Fast Track Therapy connects better with their busy patients

Fast Track Therapy, a busy physical therapy clinic, faced the common challenge of last-minute cancellations and patient no-shows that left gaps in the schedule. The clinic has been a Weave customer for two years and uses Weave Messages and Weave’s mobile app to manage patient communication and scheduling.

Weave enabled Fast Track Therapy to quickly fill empty appointment slots using Quick Fill lists accessed from the Weave mobile app, plus a mix of texting and phone reminders and Weave Reviews to boost engagement. As a result, Fast Track decreased cancellation and no-show rates, filled last-minute openings more effectively, improved patient experience (for example, accommodating a full-time teacher via text), and maintains a 4.7‑star Google rating with over 100 reviews.