Case Study: Dunwell Dentistry achieves seamless patient communication and improved office efficiency with Weave

How Dunwell Dentistry discovered the value of Weave after trying ‘comparable’ technology

Dunwell Dentistry, a dental practice in South Lyon, Michigan, had been a Weave customer since 2018 but switched to the Dentrix-packaged phone and engagement system after Dentrix changed its bundles to try to save costs. Within about 2–3 weeks they found the Dentrix solution a major downgrade: limited texting, poor patient-data integration with the phone system, archaic voicemail/phone tech, and a clunky mobile experience that fractured workflows and hurt team communication — issues that highlighted the value of the Weave patient engagement platform (mobile app, texting, phones, voicemail).

Dunwell promptly returned to Weave, restoring an all-in-one mobile app used by seven employees, smoother patient integration that surfaces appointment and payment data, more reliable messaging (Dentrix often timed out 2–3 times per day), and far better texting and voicemail management. The result, according to Office Manager Kim Konopka, was dramatically reduced headaches, easier daily workflows (she called the app “10x better”), improved patient interactions, and a measurable lift in office efficiency after re-implementing Weave.

Dunwell Dentistry

Kim Konopka

Office Manager