Case Study: Grace Dental saves 20+ hours per week and eliminates hold time with Weave Insurance Verification

Grace Dental saves 20+ hours a week and countless headaches with Weave Insurance Verification

Grace Dental, led by Practice Administrator Andrea, struggled with a time-consuming insurance verification process that often meant long hold times with carriers and delayed billing. To solve this administrative burden, the practice implemented Weave’s Insurance Verification feature to streamline checks and avoid hours spent on the phone.

Weave’s Insurance Verification automated insurance lookups and integrated with Weave’s communication tools so missing information can be requested via two-way text or phone, eliminating most direct calls to insurers. The change cut verification time per patient from 1–4 hours to about 2–3 minutes, saved Grace Dental 20+ hours a week, and improved patient experience and billing accuracy.

Grace Dental

Andrea Ippolito

Practice Administrator