Case Study: Cynthia K Brattesani Inc. achieves more personal patient experiences and saves staff hours with Weave

Dr. Cynthia K Brattesani creates personal patient experiences using Weave

Cynthia K Brattesani Inc., led by Dr. Cynthia K Brattesani, operates in San Francisco’s highly competitive dental market (640:1 population-to-dentist ratio) and needed ways to stand out and retain patients while delivering very personal care. The practice adopted Weave’s communications platform to centralize patient information, surface caller photos and details, and enable easy mobile outreach and texting.

With Weave, the team could call and support vulnerable patients during COVID, coordinate meal drop-offs, and use pop-up caller photos, appointment times, and ledger info to make interactions more personal and efficient—strengthening patient relationships and earning ongoing gratitude. Weave also cut administrative work (staff report saving hours a day), streamlined texting and calling workflows, and freed the staff to focus on patient experience rather than manual tasks.

Cynthia K Brattesani Inc.

Cynthia K Brattesani

Cynthia K Brattesani Inc.