Case Study: California Hearing Center achieves faster, clearer patient communication with Weave

Create better connections with your patients with hearing loss by using Weave

California Hearing Center, an audiology practice treating patients with all levels of hearing loss, faced frequent miscommunications because staff repeatedly had to restate important information and patients with hearing loss often didn’t use or check email. To address these challenges they adopted Weave’s communications tools, including Weave phones, VoIP features, texting and the mobile app, to better match patient preferences and improve outreach.

Weave implemented higher-volume VoIP phones, pop-up client profiles and a texting workflow via its app so staff can send reminders, addresses and follow-ups by text and see past communications at a glance. As a result, California Hearing Center reports quicker patient responses, fewer lost messages in email inboxes and a measurable reduction in miscommunications—helping the practice engage patients more efficiently with Weave’s solution.

California Hearing Center

Shannon

California Hearing Center