Case Study: Pets R Family Veterinary Hospital achieves $30K annual savings and unified client communication with Weave

Client Communication Platform Consolidation Pays Of

Pets R Family Veterinary Hospital, founded by Brad and Dr. Kathleen Deckard in St. Augustine, Florida, grew to 64 employees and six doctors but struggled to manage client communications across five separate systems. To address engagement, tracking and compliance challenges, the practice adopted Weave’s all‑in‑one communication platform in November 2022.

Weave consolidated five vendors into a single platform, integrated with the practice’s ProVet PMS, and deployed features like Missed Call Text, Appointment Reminders and call recording to streamline scheduling, coaching and consent documentation. The switch to Weave delivered clearer client engagement, more efficient operations and measurable savings of $30K annually.

Pets R Family Veterinary Hospital

Brad Deckard

Practice Owner