Case Study: Kew Green Hotels boosts F&B efficiency and upselling with Planet and Tevalis

Kew Green Hotels boosts F&B efficiency 5% in 4-6 weeks with Planet

Kew Green Hotels, a large UK-based hospitality company, faced significant challenges with its previous food and beverage payments platform. The system charged per transaction, splitting a single meal into multiple payments, which frustrated guests and hurt staff tips. The solution also lacked integrated receipt printing and provided poor operational reporting. F&B Director Toby Hill urgently needed a new, unbudgeted solution that was better suited to a hotel environment.

The company partnered with Planet and integrated its payments solution with the Tevalis point-of-sale system. Planet and Tevalis worked closely with Kew Green to implement the new integrated platform across 40 hotels in just four to six weeks. The results were immediate: guest experience improved, staff service charges increased to around £100 per person, and the business achieved a 5% operational efficiency. The solution also enabled an 18% uplift in cross-selling and provided valuable new data insights. Planet's supportive partnership and innovative approach were key to the project's success.

Kew Green Hotels