Case Study: Coconut Waikiki achieves higher revenue and more efficient hotel operations with Planet PMS

How two Hawaiian hotels increased revenue with the right PMS

Coconut Waikiki and Shoreline Hotel, two Hawaiian hotels, faced significant operational challenges with their outdated property management system (PMS). The system's minimal features, poor reporting, and lack of yield management hindered their efficiency and ability to make informed decisions, restricting their competitiveness. They turned to vendor Planet for its cloud-based hotel management system to find a solution.

Planet implemented its PMS, which provided robust yielding functionality and customizable reporting. The solution was fast to deploy and easy for the staff to adopt. The results included increased productivity, more time for staff to focus on guests, and the establishment of professional rate management. This gave the hotels greater control over driving their revenue, with the team noting significant improvements within just two weeks of implementation.

Coconut Waikiki

Alvida Surpia-Jones

General Manager