Case Study: Royal Hainaut improves guest experience and streamlines operations with Planet

How the Royal Hainaut improved operations and the guest experience

The Royal Hainaut hotel in France needed a comprehensive property management system (PMS) to integrate with its various point-of-sale systems, which would streamline extensive manual tasks like bank reconciliations. The hotel also sought to minimize human error and enhance the guest experience across its spa, catering, and other services. They turned to vendor Planet for a solution.

Planet implemented its integrated PMS and payment solution for Royal Hainaut. This integration automated financial processes and connected with other services like interactive TV. The results included saving two hours per day on bank reconciliations, a significant reduction in human error, and a smoother guest experience with features like automated payment pre-authorization. Planet's system also provided enhanced security and reporting capabilities.

Royal Hainaut

Camille Gomez

Head of Reception