Case Study: InterContinental Frankfurt reduces acquiring fees and becomes PCI compliant with Planet Hospitality Payments

How the InterContinental reduced acquiring fees and improved customer experience

The InterContinental Frankfurt hotel, a small to medium-sized enterprise in the hospitality industry, faced an outdated payment system that was inefficient, non-PCI compliant, and attracted high acquiring fees. To address this challenge, they partnered with vendor Planet to implement its Hospitality Payments solution.

Planet's solution provided a fully integrated infrastructure for processing EMV transactions, featuring a Pay at Table capability. This allowed the hotel to become PCI compliant, reduce guest waiting times, and simplify the payment process. As a result, InterContinental Frankfurt saved time and money, experienced more efficient handling of reversals, and improved the overall customer experience.

Intercontinental Frankfurt