Case Study: Plumbs streamlines in-app payments with Planet

How Plumbs turned to Planet for in-app payments

Plumbs, a small to medium-sized UK retailer specializing in soft furnishings, needed to improve the payment process used by its 80 home consultants. Their challenge was to find a seamless, secure, and user-friendly solution that provided better internal reporting and access to customer service, all while enhancing the customer payment journey during appointments. They turned to vendor Planet for its Payments solution.

Planet implemented its Gateway and Acquiring solution, enabling a smooth transition from Plumbs' previous provider. The intuitive system required no training for the consultants, preventing any sales disruption. As a result, the entire team adapted seamlessly, and Plumbs reported an improved service and a very positive, supportive partnership with Planet.

Plumbs

Andrew Pickup

Finance Director