Case Study: Newcastle City Council transforms parking operations with Planet and Flowbird

How Planet and Flowbird transformed Newcastle City Council’s parking operations

Newcastle City Council faced challenges with its outdated parking infrastructure, which relied on coin-operated machines, manual processes, and limited payment options. This led to high operational costs, inefficient reconciliation, and a poor customer experience. To modernize its system, the council partnered with vendor Planet for its payment services integrated into new parking terminals.

The solution implemented by Planet, in collaboration with Flowbird, provided seamless check-in/check-out and cashless payment options. This resulted in over two million transactions processed, a 95% adoption rate for cashless payments in key areas, and operational savings of 5-10 hours per month on reconciliation. The success with Planet's system enabled Newcastle City Council to transition to a fully cashless parking operation across the city.

Newcastle City Council

Russell Nelson

Service Development Lead