Case Study: Mersey Tunnels achieves faster toll transactions with Planet

How Mersey Tunnels keeps Liverpool on the move with Planet

Mersey Tunnels, which manages a vital transport link for over 80,000 vehicles daily, needed a payment provider to deliver fast, secure, and seamless contactless transactions at its tolls. The challenge was to significantly reduce processing times from 12 seconds to ease traffic congestion, all while meeting the highest PCI compliance standards. They partnered with Planet for a new payments solution.

Planet implemented a system on PAX and Verifone terminals for card-present and online payments, ensuring a seamless and fully PCI-compliant transition. This solution from Planet more than halved transaction times to just four seconds, drastically reducing queues and improving the daily commute for thousands of drivers. The partnership with Planet also streamlined operations by providing a single, efficient point of contact for all payment needs.

Mersey Tunnels

Mike Kerrigan

Customer Operations Manager