Case Study: La Samaritaine enhances luxury shopping with Planet's VAT Refund solutions

How La Samaritaine enhanced its luxury shopping experience with innovative Tax Free solutions

La Samaritaine, a luxury department store in Paris, faced the challenge of a cumbersome and manual VAT refund process that detracted from its premium shopping experience for international clients. To modernize this system and eliminate delayed refunds, the retailer partnered with vendor Planet to implement its cutting-edge VAT Refund solution.

Planet integrated its system with over 150 tills, allowing customers to verify their Tax Free eligibility with a single passport scan. This solution enabled La Samaritaine to introduce instant refund kiosks and multilingual support, significantly enhancing customer service. The new, efficient process allowed the store to further elevate its offering with bespoke VIP services, solidifying its status as a premier luxury destination.

La Samaritaine