Case Study: Champneys City Spa improves guest experience with Planet payments

How integrated payments helped Champneys improve guest experience and increase revenue

Champneys City Spa, a hospitality business, needed to modernize its outdated payment processing system to provide a more seamless and secure guest experience. They sought to offer more payment options and convenience while also reducing staff interaction and securely handling guest card data. To address this, they partnered with vendor Planet for its payments and tokenization services.

Planet implemented a fully integrated payments platform that provided various payment methods, including contactless and digital wallets, across the resort. This solution improved the guest experience with greater convenience and security, allowing staff to process payments anywhere. For Champneys, Planet's system generated additional revenue opportunities through enhanced loyalty programs and provided valuable payment data and insights.

Champneys City Spa

Nicola Eager

Commercial Director