Case Study: Hollybourne Developments streamlines hotel operations with Planet Protel Cloud PMS and Payments

How Hollybourne Developments streamlined operations by combining Protel Cloud PMS and Payments

Hollybourne Developments, a UK-based hospitality company operating three distinct hotels, needed a unified property management system (PMS) and payment solution to centrally manage the diverse needs of its various locations. Their challenge was to streamline operations for their accounts and operations teams, moving away from legacy technology to a single platform for real-time access to reservations, reception, and payments.

The vendor, Planet, implemented its Protel Cloud PMS and Payments solution to create a user-friendly experience for both staff and customers. The result was a significant streamlining of operations; staff gained immediate visibility into live payments, which freed up their time to focus on customer service. Planet's onboarding team provided hands-on support and demos, ensuring a smooth transition and enabling the staff to learn the new system at their own pace.

Hollybourne Developments

Callum O'Driscoll

Operations Manager