Case Study: FreshGround achieves scalable online payments with Planet's Payment Plugin

How Freshground ditched the phone to take online payments at scale and securely

Freshground, a retail company based in the UK, faced a challenge with scaling its order process as it relied on taking manual payments over the phone. This method was inefficient for both the business and its customers. To support its growth, the company needed a digital-first payment solution for its WooCommerce site that was secure and seamless. They turned to vendor Planet for a solution.

Planet implemented its Payment Plugin for Freshground, which automated the payment process and provided customers with a range of online payment options. The solution enabled Freshground's teams to handle invoices more efficiently and improved the overall customer experience. The transition was seamless with no operational disruption. As a result, Planet's solution empowered the business to drive more orders and achieve improved customer satisfaction.

FreshGround

Anthony Hare

Marketing Manager