Case Study: Faguo achieves higher customer satisfaction and revenue with Planet Click & Collect

How Faguo simultaneously increased customer satisfaction and revenue

Faguo, a ready-to-wear retailer, faced the challenge of connecting its online and offline channels to create a seamless omnichannel experience. They also sought to reduce their carbon footprint by limiting shipping between their warehouse and stores. To address this, they partnered with Planet and implemented its Click & Collect technology solution.

Planet's solution enabled Faguo to optimize inventory management and offer services like ship-from-store. The implementation allowed sales associates to prepare orders in just 1.5 hours and facilitated same-day Click & Collect. As a result, Faguo enhanced the shopper experience, reduced its carbon footprint by needing fewer delivery vehicles, and achieved a 15% increase in incremental revenue, with 100% of online sales now attributed to their physical stores.

Faguo

Martin Charousset

E-commerce and Digital Manager