Case Study: Bergwelt Grindelwald Resort doubles reservations with Planet’s Protel PMS and Canary messaging

How Bergwelt Grindelwald resort doubled its reservations with Protel PMS & Canary messaging

Bergwelt Grindelwald Resort, a 4-star hotel in the Swiss Alps, was facing challenges with manual check-ins, paper forms, and scattered communications that drained staff time and dulled the guest experience. The resort needed a way to cut waste and refocus its team on genuine hospitality. They turned to Planet and implemented its Protel PMS and Canary guest management system to address these issues.

The solution involved integrating Protel PMS with Canary to automate registration, enable mobile check-ins, and create targeted upsell opportunities. As a result of working with Planet, the resort reclaimed over 25 hours monthly at the front desk, generated €543,000 in upsell revenue, and doubled its restaurant reservations during a promotional campaign, all with a seamless, zero-downtime integration.

Bergwelt Grindelwald Resort

Tanja Münker

General Manager