Case Study: Hôtel Paris Bastille streamlines payments and guest service with Planet

Hôtel Paris Bastille enhanced guest service with Protel PMS and integrated payments

Hôtel Paris Bastille, a hotel in Paris, faced challenges with its outdated property management system (PMS) that created inefficient workflows and administrative burdens. Seeking a technological leap to simplify operations and integrate payments, the hotel required a powerful, hospitality-focused solution. They partnered with Planet to find a new PMS that could meet these needs.

Planet implemented its Protel Cloud PMS, which provided an intuitive interface and fully integrated payment processing. This solution delivered significant results for the hotel, including a 92% occupancy rate, fewer payment disputes, and faster, paperless workflows. The staff at Hôtel Paris Bastille now enjoys smoother check-ins and check-outs, allowing them to dedicate more time to guest service.

Hôtel Paris Bastille

Yann Morazzani

Hotel Manager