Case Study: Delphi Resort reduces costs and reconciliation errors with Planet’s hosted HotSoft and payments

Delphi Resort saves €20k+ and eliminates reconciliation errors with Planet

Delphi Resort, a large hospitality destination in Ireland, faced challenges with its on-premises server running its HotSoft property management system. The aging infrastructure was costly to maintain, prone to disruptions, and created integration difficulties. Additionally, manual payment entry into separate terminals led to reconciliation errors across departments. They worked with vendor Planet to find a solution.

Planet migrated Delphi Resort to its hosted HotSoft solution and implemented integrated payments. This eliminated the need for expensive server refreshes, saving over €20k, and greatly improved system reliability. The integrated payments from Planet removed manual entry, reducing reconciliation errors to near-zero. The open ecosystem also allowed for seamless connections with other best-of-breed solutions, streamlining operations across the entire resort.

Delphi Resort