Case Study: Sutton and East Surrey Water Services boosts employee engagement and profit with We Are DNA

Sutton and East Surrey Water Services boosts engagement 25% and net profit 50% with We are DNA

Sutton and East Surrey Water Services (SESWS) faced the challenge of needing to dramatically double turnover and treble profits within six years, despite a change-averse workforce and a history of little investment in employee engagement. The vendor, We are DNA, was engaged to address this through a new employee engagement strategy.

We are DNA implemented a solution centered on listening to staff and customers to formulate a clear plan. This included establishing a new internal communications environment, de-siloing the business, training leaders, and removing barriers to engagement. The results were significant: overall employee engagement increased by 25%, staff absenteeism was cut in half, sales from staff leads doubled to £250,000, and staff ideas generated another £250,000 in annual savings, contributing to a 50% increase in net profit in under three years.

Sutton and East Surrey Water Services