Case Study: Volvo Construction Equipment achieves 30% dealer market-share growth and faster onboarding with WBT Systems' TopClass

Volvo - Customer Case Study

Volvo Construction Equipment (Volvo CE), part of the Volvo Group, needed a way to deliver consistent product, sales and service training to its global dealer network as rising time and travel costs made centralized instructor-led courses impractical. The company sought a consolidated eLearning solution to ensure the right people received the right training efficiently.

Volvo CE adopted TopClass QuickTrack after a pilot delivering over 10,000 courses to 1,000 learners; the new-hire program uses about 30 hours of online training. The blended web‑based and hands‑on approach delivered strong results: dealers who completed both saw market share increase by over 30%, learners rated 89% ease of understanding and 91% job relevancy (with over 60% giving 100% relevancy), introductory training time fell from three days to three hours per product line, and the program is being widely adopted and localized for additional markets.

Volvo

George Lilly

VP Marketing