Case Study: The New York State Office of Real Property Services saves ~$1,200 per assessor and boosts pass rates to 98.5% with WBT Systems' TopClass LMS

The New York State Office of Real Property Services - Customer Case Study

The New York State Office of Real Property Services (ORPS) oversees certification and continuing education for roughly 1,200 local property assessors, a process that historically required multi‑day classroom courses. Long class times meant significant time away from work and rising reimbursement costs (travel, lodging, food, tuition), so ORPS needed a more flexible, cost‑effective way to deliver mandatory training without losing instructor and peer interaction.

ORPS implemented WBT’s TopClass LMS to offer a hybrid program of web‑based and classroom courses, online scheduling, exams, discussion threads and a self‑study option. Today half of courses are online, saving about $1,200 per assessor who completes all training online, delivering a projected ROI in three years, boosting the pass rate to 98.5%, cutting printing and mailing costs, and enabling more assessors to be trained with far less time away from the office.

The New York State Office of Real Property Services

Cyndy Knox

Curriculum Training Manager