Case Study: America’s Health Insurance Plans (AHIP) achieves rapid online education expansion and reduced support calls with WBT Systems' TopClass LMS

AHIP - Customer Case Study

America’s Health Insurance Plans (AHIP), a national association representing 1,300 health insurers, needed a web-based LMS to expand its education services, boost enrollments and customer satisfaction, reduce operating costs, and integrate with existing systems like iMIS. After evaluating 12 vendors, AHIP selected WBT Systems’ TopClass LMS for its fit, flexible pricing and ability to meet a six‑month deployment deadline.

TopClass delivered a blended-learning platform with eCommerce, designation bundling, tiered pricing, certification tracking, manager dashboards and integrations with AHIP’s AMS and business systems. In under six months AHIP expanded its catalog from 32 self-study courses to a wide range of online and in-person offerings, reduced support calls (19.7% fewer in January year‑over‑year), automated administrative tasks to cut errors and turnaround times, and opened opportunities for branded services and international growth.

AHIP

Raffaele Vitelli

Director of Operations Center for Insurance Education & Professional Development