Case Study: Old Mutual achieves 150% more idea submissions and an always-on innovation capability with Wazoku

Old Mutual - Customer Case Study

Old Mutual is a Pan‑African financial services group operating in 14 countries with around 30,000 employees and 14 million customers. Its Mass and Foundation Cluster (MFC) runs Siyakhula, a 20‑year inclusive innovation movement for the lower‑income market, but the COVID‑19 pandemic halted in‑person events and created an urgent need to digitize the program to preserve co‑creation and cross‑team collaboration.

Old Mutual implemented Wazoku’s Enterprise Innovation Platform—selected for its UX, scalability, security and integration—to make idea submission, evaluation and storage always‑on. The platform scaled across units, increased cross‑department engagement and reduced idea duplication, delivered 150% more ideas in the 2021 Siyakhula versus 2019, created a living library of innovation and enabled top ideas to be fast‑tracked into experiments in the MFC Innovation LAB.

Old Mutual