Case Study: Graves McLain cuts onboarding time and boosts team efficiency with Waybook

Graves McLain cuts in-person onboarding by 50% with Waybook

Graves McLain, a personal injury law firm, faced challenges with operational efficiency as its growth was hampered by a cumbersome 112-page manual. This static document was difficult to navigate, leading team members to frequently interrupt Director of Operations Sharon van Dyke for answers, which consumed 30-40% of her day. The firm needed a solution to empower its team and create a more agile, searchable system for its knowledge, leading them to implement the Waybook platform.

By using Waybook, the firm transformed its documentation into an accessible, AI-powered single source of truth. The solution featured powerful search and Microsoft Teams integration, which allowed policies to be accessed and shared in just five seconds. As a result, Sharon reclaimed a third of her day for strategic work and projects a 50% reduction in in-person onboarding time. Waybook ensured 100% alignment on firm procedures, significantly boosting operational efficiency and consistency.

Graves McLain