Case Study: CMIT Solutions cuts onboarding to 1-2 weeks with Waybook

CMIT Solutions cuts onboarding to 1-2 weeks with Waybook

CMIT Solutions, a managed IT services provider operating across three franchises, faced significant operational challenges. Their policies and processes were scattered across multiple platforms, making them difficult to locate and manage. This disorganization led to an inconsistent and inefficient new-hire onboarding process, which often resulted in time-consuming audits months later to confirm documentation was complete. To solve this, they turned to Waybook.

By implementing Waybook as their centralized company playbook, CMIT Solutions created a single source of truth for all policies and procedures. The solution featured AI-assisted policy creation and a searchable knowledge hub. As a result, Waybook helped them dramatically cut new-employee onboarding time to just one to two weeks and enabled same-day policy creation and approval, saving the team hours previously lost to audits.

CMIT Solutions