Case Study: The Ritz-Carlton O’ahu, Turtle Bay boosts experiential revenue with Way

The Ritz-Carlton O’ahu, Turtle Bay boosts experiential revenue 75% with Way

The Ritz-Carlton O’ahu, Turtle Bay, a luxury hotel and resort, struggled with complex and time-consuming processes for managing its guest experiences. Their website did not allow for pre-booking, which led to missed revenue opportunities. To address this, they partnered with the vendor Way to implement its Host, Reserve, and Activate products.

Way provided a user-friendly platform that consolidated booking, promotion, and payments, integrating seamlessly with the hotel's property management system. This solution led to significant results for The Ritz-Carlton O’ahu, Turtle Bay, including a 75% year-over-year increase in experiential revenue and a 180% increase in transactions. Way's platform also streamlined operations, saving staff time and improving the vendor payment process.

The Ritz-Carlton O’ahu, Turtle Bay