Case Study: a major Japanese MNC subsidiary improves service desk satisfaction and cuts costs with Wavity

Multi-National Corporation - Customer Case Study

Wavity worked with a subsidiary of a major Japanese multi-national corporation that needed a better Help and Service Desk solution. The subsidiary was using an approved IT application, but users were dissatisfied, costs were high, and the system was too slow to adapt to changing business processes while still needing to meet corporate security and compliance guidelines.

Wavity delivered its zero-code Help and Service Desk solution using the Wavity Platform, Application Designer, and wBots. The result was a 75% reduction in IT costs, an 80% increase in customer satisfaction, a 90% reduction in the time needed to address process changes, and full compliance with corporate guidelines, leading the subsidiary to consider adding Wavity to the corporate approved application catalog.