Case Study: IMS Legal achieves 27% productivity gain with Wavity

IMS Legal boosts productivity 27% with Wavity

IMS Legal, a legal services firm, managed its high-volume document processing for clients using a fragmented system of email threads and multiple Excel spreadsheets. This manual process led to missed requests, duplicated effort, and a lack of visibility for their nine-person team. The challenge was to eliminate these inefficiencies and gain control over their workflow, which prompted them to adopt the Wavity Help & Service Desk with Workflow Automation.

By implementing Wavity, IMS Legal consolidated its scattered processes into a single, automated platform. The solution provided real-time visibility into requests and automated metrics tracking, which was previously a manual and error-prone task. The results were significant: the team achieved a 27% increase in productivity, fully adopted the new system within three weeks, and eliminated more than 20 Excel files. This measurable gain, achieved with Wavity, came from the time saved by eliminating manual administrative work.

IMS Legal