Case Study: Amber Group India Limited reduces ticket resolution times with Wavity AI Help Desk

Amber Group India Limited cuts resolution time 58% with Wavity

Amber Group India Limited, a major HVAC manufacturer, faced significant IT operational challenges before using Wavity's help desk software. Their processes were manual and disjointed, relying on spreadsheets and messaging apps, which led to missed tickets, prolonged response times, and inefficiencies that took over 48 hours to resolve.

By implementing Wavity's AI-powered help desk platform, Amber Group streamlined its IT operations. The solution provided a centralized, customizable system that delivered same-day resolutions. The results were measurable, including a 15% reduction in ticket escalations, a 58% drop in average resolution times, and a 35% surge in same-day ticket closures, achieving 100% visibility and response rate for all inquiries with Wavity.

Amber Group India Limited