Case Study: Advanced Wireless cuts inbound support calls by 30% with Wavity

Advanced Wireless cuts inbound calls by 30% with Wavity

Advanced Wireless, a provider of radio communications and retail technology, was struggling with a high volume of repetitive customer support calls to check warranty status. Their previous platforms, including Freshdesk, suffered from chronic reliability issues and a lack of customization. As the company expanded into major retail chains, the manual process of looking up each unit in their Epicor ERP system was unsustainable.

By implementing the Wavity platform integrated with Epicor Automation Studio, Advanced Wireless built over 40 automated workflows. Wavity provided a responsive and adaptable solution that eliminated manual lookups by automatically pulling warranty data and delivering answers to customers. This automation allowed Advanced Wireless to cut inbound support calls by 30% despite continued business growth, enabling them to scale efficiently without increasing staff.

Advanced Wireless