Case Study: Global Quick Service Restaurant optimizes food delivery performance with Wavicle Data Solutions

Global QSR Optimizes Food Delivery Performance with Data Analytics

Global Quick Service Restaurant (Global QSR), a global quick service restaurant leader, partnered with Wavicle Data Solutions to improve visibility into its rapidly growing third-party food delivery business. As delivery expanded across 40 markets on five continents, the company needed better insight to avoid inventory shortages, staffing issues, late deliveries, and poor customer reviews.

Wavicle Data Solutions implemented ActiveDeliver™, loading data from multiple delivery partners into a single data warehouse and providing customizable dashboards and reports across sales, delivery performance, customer feedback, and fees. The solution gave Global QSR the analytics needed to optimize operations, and since implementation, food delivery orders have grown to more than 10% of sales in locations that offer delivery, with higher average transaction values than non-delivery sales.