Case Study: Mercy Health achieves 80% reduction in approval time (2 weeks to 2 days) with WaveMaker low-code

How Mercy Technology Services digitalized a high volume approval process and reduced the processing time from 2 weeks to just 2 days

Mercy Technology Services (MTS), the IT arm of Mercy Health — a not‑for‑profit healthcare system operating across four states — faced a manual, spreadsheet‑based approval workflow that required five levels of sign‑off and routinely took up to two weeks to complete. As the organization scaled from about 10 to 32 hospitals, the process became unmanageable and error‑prone, handling roughly 64,000 approvals a year (about 7,000/month) with frequent lost or delayed paperwork.

MTS selected WaveMaker low‑code to build the web‑based Personnel Action Form (PAF), developed by a two‑person team (front‑ and back‑end) with the front end delivered in six weeks and PDF reporting via Jasper. The PAF automated hierarchical approvals and HR updates, cutting processing time by about 80% (from two weeks to ~2 days), now handles over 7,000 requests and ~30,000 touchpoints per month, and has been extended to incentive and employee‑review modules integrated with payroll.

Mercy Health

Brian Finley

Director, Application Development