Case Study: Major Furniture and Mattress Company achieves personalized in-store customer experiences and rapid, low-cost appointment scheduling with WaveMaker

A Major American Retail Company selects WaveMaker to Personalize Customer Experience through Apps

A major U.S. furniture and mattress retailer that controls its products from manufacturing to store sales faced a shift of customer traffic to online channels and needed to make in‑store visits more personal. Their legacy, monolithic website and a shortage of web developers made it difficult to surface appointment scheduling and equip store staff quickly, delaying delivery and raising integration costs.

They selected the WaveMaker low‑code platform to build an online appointment scheduler and calendar (embedded in a SpotCues container), integrating with Google Calendar via OAuth and using geo‑fencing to target local customers. The app was delivered in under six weeks, cutting development time by over 40% and costs by about 50%, required minimal coding and a small team, sped up maintenance and iterations, and generated dozens of new, personalized in‑store appointments.