Case Study: Altibbi boosts healthcare engagement and conversions with Wati

Altibbi increases conversion from 13% to 20% with WATI

Altibbi, a leading digital healthcare platform serving the Arab world, faced significant challenges in managing high volumes of user inquiries on their preferred channel, WhatsApp. Their previous solution lacked automation, bulk messaging, and robust reporting, making it difficult to scale communication and engagement efforts efficiently while maintaining timely responses. Seeking a cost-effective WhatsApp solution, they turned to the vendor Wati.

By implementing Wati, Altibbi leveraged its automation capabilities, bulk campaign tools, and real-time analytics. The solution enabled faster automated responses, effective user retargeting, and data-driven growth decisions. This resulted in a measurable increase in conversion rates from 13% to 20%, and the ability to handle significantly higher chat volumes without increasing resources or headcount.

Altibbi